COMMUNICATIONS

Be the calm in the chaos. As a communications officer with Irving PD, you will play a critical role in public safety by guiding urgent response, supporting first responders, and helping people in their most critical moments.

Dispatch employee looking at computer screen with headset

911

Emergency Communications Officers answer 911 calls, dispatch first responders, and manage critical incidents with clarity and composure. At Irving PD, the role demands quick thinking, strong communication, and the ability to perform when every second counts.

WATCH VIDEO

911

Emergency Communications Officers answer 911 calls, dispatch first responders, and manage critical incidents with clarity and composure. At Irving PD, the role demands quick thinking, strong communication, and the ability to perform when every second counts.

WATCH VIDEO

DISPATCH POSITIONS

Explore the qualifications, pay, benefits, and training information for a career in communications with the Irving Police Department.

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NEW COMMUNICATIONS OFFICER

Start your career in a fast-paced role that supports emergency response, public safety, and critical operations across the department.

ELIGIBILITY REQUIREMENTS:

United States citizen, at least 18 years old

High school diploma or G.E.D.

One year of related call center or multiple phone line experience preferred

Must pass a thorough background check

Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered

KNOWLEDGE OF:

English language, including meanings of words and grammar

Customer service skills

Basic math

Office software
D2:

Starting: $57,480
1 year of service: $59,496
2 years of service: $61,584
3 years of service: $63,732
4 years of service: $65,988
5 years of service: $68,280
6 years of service: $70,632
7 years of service: $73,128
8 years of service: $75,696
9 years of service: $78,348
10 years of service: $81,048
D3:

Starting: $66,600
1 year of service: $68,904
2 years of service: $71,316
3 years of service: $73,812
4 years of service: $76,404
5 years of service: $79,080
6 years of service: $81,816
7 years of service: $84,672
8 years of service: $87,624
9 years of service: $90,684
10 years of service: $93,852
ADDITIONAL BENEFITS:

Training Officer: 3% of pay

Night Shift: $100 monthly

Fitness: $130 monthly

Bilingual: $100–$250 monthly

CERTIFICATION PAY:

Master: $160 monthly

Advanced: $110 monthly

Intermediate: $60 monthly

RETIREMENT:

TMRS retirement

Employee contribution: 7%

City match: 2-to-1

Vested after 5 years of service

Eligibility at 20 years of service at any age or at 60 years of age with at least 5 years of service

Supplemental Benefit Plan: 2.5% employee contribution

Includes long-term disability protection and survivor benefits
HIRING PROCESS:

Complete the city application

If minimum qualifications are met, you will receive a link and instructions to complete a background packet

Your background packet will be reviewed by communications supervisors

Qualified applicants will be contacted to schedule interviews with communications staff

If approved by the communications supervisor, your file will be assigned to an investigator to complete your background investigation

TRAINING:

160 hours of classroom training

16 weeks with a Certified Training Officer

Second phase includes:

40 hours of classroom training

200 hours of police radio training

200 hours of national crime computer training with a Certified Training Officer

LATERAL COMMUNICATIONS OFFICER

Continue your communications career at Irving PD in a department that values experience, professionalism, and strong performance in a high-demand environment.

Lateral applicants must meet the same baseline standards required of all communications officer candidates.

ELIGIBILITY REQUIREMENTS:

United States citizen, at least 18 years old

High school diploma or G.E.D.

One year of related call center or multiple phone line experience preferred

Must pass a thorough background check

Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years; other convictions may also be considered

KNOWLEDGE OF:

English language, including meanings of words and grammar

Customer service skills

Basic math

Office software
Applicants currently working as a Telecommunicator in the State of Texas with a minimum of 2 years of experience, or out of state with a minimum of 3 years of experience, may be considered for increased base pay.

Starting pay step is based on:

Whole years of experience

Prior agency size

Call volume

Dispatch to officer ratio

Please see the New Communications Officer Salary drop down above for detailed pay scales.
ADDITIONAL BENEFITS:

Training Officer: 3% of pay

Night Shift: $100 monthly

Fitness: $130 monthly

Bilingual: $100–$250 monthly

CERTIFICATION PAY:

Master: $160 monthly

Advanced: $110 monthly

Intermediate: $60 monthly

RETIREMENT:

TMRS retirement

Employee contribution: 7%

City match: 2-to-1

Vested after 5 years of service

Eligibility at 20 years of service at any age or at 60 years of age with at least 5 years of service

Supplemental Benefit Plan: 2.5% employee contribution

Includes long-term disability protection and survivor benefits
HIRING PROCESS:

Complete the city application

If minimum qualifications are met, you will receive a link and instructions to complete a background packet

Your background packet will be reviewed by communications supervisors

Qualified applicants will be contacted to schedule interviews with communications staff

If approved by the communications supervisor, your file will be assigned to an investigator to complete your background investigation

TRAINING:

160 hours of classroom training

16 weeks with a Certified Training Officer

Second phase includes:

40 hours of classroom training

200 hours of police radio training

200 hours of national crime computer training with a Certified Training Officer